FAQ
Questions about Hopeloo
Short answers about what Hopeloo is, what it costs and what happens to what you write.
The basics
What is Hopeloo?
Hopeloo is your personal Hope Companion. You collect small good moments in a Hope Journal, write Future Letters to yourself, and good things are brought back to you. A Hope Garden grows with every moment, and Hope, a smiling sun, keeps you company.
Is it a habit tracker or a goal app?
No. Hopeloo is not a productivity app and not a goal tracker. There are no streaks, no scores and nothing to keep up with. A garden never wilts because you were away.
Who is Hope?
Hope is the mascot: a smiling sun. She is warm, optimistic, kind, playful, encouraging and never judgmental. Concept and mascot design: @Hope_6868.
Which languages does it speak?
English, German and Dutch. You can change the language in the app at any time.
Price and access
What does it cost?
Hopeloo is free. The journal, the letters, the reminders and the garden are free, and they stay free.
How do I start?
Open the app and type your e-mail address. We send you a link that signs you in, and it creates your account if you are new. You can also use a passkey.
Is there a phone app?
Not yet. Hopeloo for iPhone and Android is coming soon. Until then the web app works well in the browser of your phone.
Your data
Who can read what I write?
Only you. Your moments, photos and letters belong to your account, and nobody else can see them. Nobody at Hopeloo reads them, nothing is sold and there is no advertising.
Can I take my data with me, or delete it?
Yes. In the app under More you can export everything as one file, and you can delete a moment, a letter or everything at once.
Where is it stored?
Your journal, photos and letters are stored in the European Union (Ireland).
Does an AI read my journal?
Only you read your journal. AI-powered encouragement is planned for the later Premium plan, and using it will be your choice.
How things work
Can I change a Future Letter after I sealed it?
No. Once a letter is sealed it cannot be changed, and it stays closed until the day you chose. That is what makes it a letter. You can delete it.
Will Hopeloo send me notifications?
Only if you ask. Reminders of good things are off until you switch them on, and they come only at the times you choose. Notifications arrive in the phone app, which is coming soon. On the web, the good thing waits for you in your garden.
What happens to my garden when I am away?
Nothing. A garden never wilts, shrinks or loses anything because you were away. It only changes when you collect a moment, or delete one.
Is Hopeloo a help line or therapy?
No. Hopeloo is a small companion. It is not a crisis service, not therapy and not medical advice. If you might be in danger right now, please call your local emergency number. The app has a page, If you are in crisis, with help lines for where you are.