App support
Support
How to reach us, sign in, and look after your account.
Contact#
Write to hello@avs-media.com. That is the address on the privacy statement. AVS Media in Nijmegen reads it and answers within a few days.
Sign-in help#
Hopeloo has no password. We send one mail with a link. The link works once, and only for 15 minutes. Open it on the phone that has the app. If you do not see it, check spam. If it has expired, or you already used it, ask again for a fresh one.
Your data#
In the app, export and "Delete my account" are under More, Your data.
Delete my account without the app#
Write to hello@avs-media.com from the e-mail address of your account. We delete the account and everything in it within 30 days and confirm by mail.
Reminders#
Reminders are optional. They stay off until you switch them on. Switch them off under More, Bring good things back, or in the phone's notification settings.
If you are in crisis#
If you might be in danger right now, please call your local emergency number.
Hopeloo is a small companion. It is not a crisis service, not therapy and not medical advice, and nobody reads what you write here.
You can talk to someone now. This directory lists help lines in many countries: findahelpline.com.